![]() Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. It is important that cartons be checked for visible damages and that the number of cartons/parcels delivers corresponds with the number indicated on the waybill. What if my order is damaged or lost in transit? This can be done telephonically or on the relevant websites. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. Our distribution office will email tracking details to you as soon as your order has been dispatched. We advise customers to see our t’s and c’s for more information. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our warehouse. What if I am not home when delivery occurs?Ĭielo third party service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched. We deliver to all cities and towns within the South-African borders.
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